Privacy Policy

Divyajivan Healthcare ("we," "us," or "our") values the privacy of your information and is committed to protecting your personal data. This Privacy Notice explains the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It outlines the purposes for which we collect your personal information, the parties with whom we may share it, and the measures we take to secure your data. Additionally, this notice informs you of your rights and choices concerning your personal information and how you can contact us regarding our privacy practices.

 

We encourage you to carefully read this Privacy Notice before using or availing any of our products and services.

 

Definitions

In this Privacy Notice, the following terms are used:

 

• Cookies

A small file placed on your device by our website or mobile application when you visit or use specific features. Cookies help our website remember your actions or preferences over a certain period of time.

• Data

Includes non-personal information, personal information, and sensitive personal information about you, which could, either directly or indirectly in combination with other information, allow you to be identified when you visit our stores, website, and/or mobile application.

• Data Protection Laws

Any applicable law related to the processing of data that is currently in force.

 

User or You

The natural person who accesses our stores, website, or mobile application.

 

What Data Do We Collect About You?

Divyajivan Healthcare collects data for various purposes set out in this Privacy Notice. This data includes, without limitation, the following categories:

 

• Contact information: First and last name, email address, postal address, country, employer, phone number, and other similar contact data.
• Financial information: Payment instrument information, transactions, transaction history, preferences, method, mode, and manner of payment, spending patterns or trends, and other similar data.
• Technical information: Website, device, and mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means such as cookies, pixels, and similar technologies.
• Transaction information: The date of the transaction, total amount, transaction history, preferences, and related details.
• Health-related information: Information or records relating to your medical/health history, health status, treatment plans, prescribed medications, dosage details, medicines ordered through our platform, laboratory test results, and any other inferred information.
• Product and service information: Account membership number, registration and payment information, and program-specific information when you request products and/or services directly from us or participate in marketing programs.
• Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents, occupation, ethnicity, religion, travel history, or any other personal information provided in surveys or questionnaires.
• Your reviews, feedback, and opinions about our products, programs, and services.
• Loyalty program information: Loyalty membership details, account details, profile, or password information, and frequent flyer or travel partner program affiliation.

 

How We Collect Data

We collect data in the following ways:

 

• Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in other ways (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.
• Automatic Information We Collect: We use cookies, pixels, and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data That Is Collected Automatically" for more information.
• Email Communications: To help us make emails more relevant, we may receive a confirmation (if your device supports such capabilities) when you open an email from us or click on a link in the email. You can choose not to receive marketing emails by clicking on the unsubscribe link in any email.
• Information Previously Provided to Divyajivan Healthcare: If you have shared information with Divyajivan Healthcare in the past and consented to further sharing, that information may be shared with us.

 

Data Shared by You

Divyajivan Healthcare may collect your data through:

 

• Registration for products and/or services.
• Transactions at our stores, website, or mobile application.
• Participation in surveys.
• Opting to receive communications (including promotional offers).
• Information gathered during your visit to our stores, website, or mobile application.

 

Data Collected Automatically

We automatically collect some information when you visit our website or use our mobile application. This helps us improve our content and navigation. The information collected automatically may include your IP address, device details, and browsing behavior. This information is aggregated to improve website performance and security.

We may also collect your data via cookies, pixels, and similar technologies as per your browser settings. For more information about cookies, see the "Cookies" section below.

 

Our Use of Data

We use the data for several purposes, including:

• Fulfilling obligations arising from any contracts between you and us.
• Providing products and/or services, and communicating with you about them.
• Enabling third-party partners to offer products and/or services and communicating about such offerings.
• Sharing data with third parties for business or contractual purposes.
• Offering personalized services, recommendations, and offers.
• Enhancing and improving our business, website, and mobile application.
• Generating insights from aggregated data to understand customer behavior and trends.
• Managing loyalty programs and promotional campaigns.
• Communicating with you regarding inquiries, feedback, or disputes.
• Enforcing the terms of use and protecting against fraud and security risks.
• Complying with legal obligations.

 

Minors

Our website and mobile application are not intended for use by minors. If you are under 18, you may only use our services with the involvement of a parent or guardian.

 

Protecting Divyajivan Healthcare:

We may disclose data when we believe it's necessary to comply with applicable laws or legal processes, enforce or apply our website or mobile app Terms of Use, protect Divyajivan Healthcare against harm or financial loss, or when we believe disclosure is essential to protect individuals' vital interests. Additionally, it may be necessary in the course of investigating suspected fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management, and dispute resolution. However, we do not sell or disclose personal information for commercial purposes that violate this Privacy Notice.

 

Business Transfers:

As we continue to grow our business, we might sell or buy subsidiaries or business units. Your data (including loyalty program-related data) may be transferred as part of such transactions. Any data we receive from third parties about these transactions will be processed according to this Privacy Notice and applicable laws.

 

Third Parties: 

We may share your data with third parties where:

• You request or authorize us to do so;
• We must comply with applicable law or respond to valid legal processes;
• We need to operate and maintain the security of our website or mobile app, including preventing or stopping attacks on our systems or networks.

 

We ensure that third parties process sensitive personal data by our instructions and as required to perform services on our behalf or to comply with the law. We also require these parties to implement appropriate security measures to protect the confidentiality and integrity of sensitive personal data.

 

Please note that Divyajivan Healthcare's partners and third-party entities may have privacy practices that differ from ours. When you provide data on their websites, their privacy statements will govern how your data is used.

 

Keeping Data Secure: 

We take technical and organizational measures to safeguard your data and store it on secure servers. These measures are designed to handle any potential data breaches. If you suspect misuse, loss, or unauthorized access to your data, please contact us immediately via email at the contact address provided below.

 

Retention of Data: 

Divyajivan Healthcare retains data only as long as necessary for providing our products and services or for other essential purposes such as legal compliance, resolving disputes, or enforcing agreements. Retention periods may vary based on data types and purposes.

Even if data is deleted, it may persist on backup or archival systems for audit, legal, tax, or regulatory purposes.

 

Your Rights and Choices: 

When we process data, we do so with your consent or as necessary for business operations, legal obligations, security purposes, or other legitimate interests. You have the following rights regarding your sensitive personal information:

• Right to access, review, and modify your data
• Right to correction
• Right to withdraw consent

Please keep your information current to ensure that we hold accurate data.

 

Where We Store Data: 

Data collected under this Privacy Notice is hosted on servers located in India.

 

Processing Your Data: 

We take appropriate steps to ensure that your data is processed according to the provisions of this Privacy Notice and applicable laws. We have entered into contracts with Divyajivan Healthcare partners and service providers to ensure your data is handled in compliance with legal requirements.

 

App Permissions We Capture:

 We request the following permissions during onboarding to optimize your experience:

Location: Helps show location-specific data, like product availability.

Camera: Allows you to upload prescriptions directly to the app.

Photos/Media/Files: Needed to store prescription uploads.

SMS: Supports OTP confirmation for authentication.

Receive SMS: For sending payment-related messages.

Access Wifi State: Optimizes experience based on signal strength.

Record Audio: Enables video consultations with doctors.

Bluetooth: Redirects to Bluetooth headsets for consultations.

Severability: If any provision of this Privacy Notice is found to be invalid or unenforceable, it will be  deemed removed, but the validity of the remaining provisions will not be affected.

 

Changes to This Privacy Notice: 

As our business evolves, this Privacy Notice may change. We may send reminders of changes via email unless you have opted out, but we encourage you to check our website or app regularly. Any updates will take effect as soon as they are posted. By continuing to use our services, you accept the updated Privacy Notice.

 

How to Contact Us: 

To request access to, review, update, or withdraw consent for your personal information, please email us at info@divyajivanhealthcare.org We will respond to your request within 5-7 business days

 

Grievance Officers

Please see below the details of our grievance officer:

Name: Dr. Nikunj Koradiya, Dr. Siddhrajsinh Vashi

Email: grievance.divyajivanhealth@gmail.com

Address: 1001 & 1002, Zircon Arena, Opposite De’Villa Restro, Pal RTO to Hazira Road, Surat - 394510, Gujarat, India